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(2) your returns request must be submitted via our Returns Portalwithin 7 days of receipt of your order. (1) your item(s) must be unused, unworn (if applicable), with all tags and original packaging still intact and in saleable condition To be eligible for an exchange or credit: Įxcepting dummies (which we can't accept for health & safety reasons), we will gladly exchange items in your order or provide you with a store credit, provided you follow the usual sort of return conditions as set out below. In addition, Australia Post's signature on delivery service has changed. Please note that, due to COVID-19, Australia Post are currently experiencing a high volume of scanning errors and parcel delays. We ship via Australia Post with tracking as standard within Australia. If you would like in stock items shipped separately, please order pre-order items in a separate transaction. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. We will note in the product description when we expect that to be. If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. What if I ordered something on pre-order? If your order contains a pre-order item however, please see below for details on pre-order shipping. If you order before 12pm we will ship your order the same day. Shipping to New Zealand is $20 flat rate shipping.

Express post shipping for $18.95 flat rate.

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Free standard shipping for orders $200 and over.$14.95 flat rate standard shipping with tracking for orders up to $200.Within Australia you have three shipping options: We ship within Australia and New Zealand. Please see here for more information on Australia Post's service impacts. We therefore recommend allowing more time for delivery at present. However, there are scanning errors and delays occurring with Australia Post. We are still working to have orders processed and shipped as quickly as possible. Please consult our Returns Policy before purchasing.What are the impacts of COVID-19 on shipping? Items purchased from the Sale section are final sale and not eligible for returns, store credit, or refunds. Please get in touch.įull-priced items are eligible for a return for a store credit within 30 days of receipt of purchase. Your tracking number will be sent with your order dispatch email. We post via Australia Post for Australian & International orders. We offer free delivery worldwide on orders over $400.

Please note the customer is responsible for all postage costs associated with change of mind returns. Please consult our Returns Policy before purchasing. Our retail store operates 7 days a week and endeavours to process all orders within 12 hours of order placement.įull-priced items are eligible for a return for a store credit within 30 days of receipt of purchase. Online orders for postal dispatch are processed at our retail store in Dunsborough, Western Australia 6281.

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If you would like to upgrade to Express Shipping we offer a $12 flat rate across AU. Standard Shipping for orders under $150 is a $10 flat rate.

Dummies + Hair + Dummy Clips + Socks & TightsĮnjoy FREE Standard Shipping within Australia on all orders above $150.

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